Help
Help & FAQ
Quick answers to the things people ask most. Can’t find yours? Get in touch and we’ll help.
Do I pay to list?
No. Listing is always free.
Who pays postage?
Each member posts their own item at their own cost. You can print a parcel label from the swap page.
Is my address shared?
Only with your swap partner, and only after a swap is accepted and you add it to that swap.
What if my parcel doesn’t arrive?
Open a dispute from the swap page. Held credits stay safe while we look into it.
Can I get my credits back as money?
Not yet. You can trade for items or request gift cards. Terms and Conditions apply.
This feature is on its way, enjoy the site and we will inform everyone when its ready.
